Customer Experience

Customer Experience

57 Reviews   •   Poor   •   2/5


ADVANTAGES DISADVANTAGES
Disappointing Incompetent Messy Terrible Not Client-oriented

Excellent

0%

Great

0%

Average

33%

Poor

0%

Bad

67%

Description

Monaco Telecom is the operator of the Principality of Monaco, providing fixed, Internet, TV, and mobile services, as well as international data connectivity, home and cloud services.

The first operator to launch 5G with national coverage in 2019, Monaco Telecom offers 10Gbs fiber throughout the country. Monaco Telecom is jointly owned by the Government of Monaco and NJJ Holding, a company owned by Xavier Niel.

NJJ Holding notably owns a portfolio of leading companies in the telecom markets, including Eir in Ireland and Salt in Switzerland.

Monaco Telecom is a 100% shareholder of Epic, the leading alternative operator in Cyprus and the leading mobile operator in Malta.

Products and Services
  • Internet + Mobile Packages
  • Internet + Landline
  • TV
  • Mobile
Location
Details
  • https://www.monaco-telecom.mc/
  • +37799663300
  • service.clients@monaco.mc
  • Rue du Gabian, 98000, Monte-Carlo, Monaco
  • Monaco
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Reviews
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Latest Reviews
Alexander
  Monaco

no price-performance

If there is a little storm or an intense rain ; the TV is
showing a black screen or is not working well..seems
like a 3rd world country problem but instead we are in
Monaco (one of the most expensive places in the
world)just horrible Monaco Telecom.

ADVANTAGES DISADVANTAGES
Terrible

25-09-2022

Alegra |   Verified
  Italy

Disaster

Worse customer service, they make you wait all the time, never give the customer fair attention, and everything about this operator is cheating!
The worst thing is when you don’t have an option to choose, having to settle for just 1 operator, so they will never care.

ADVANTAGES DISADVANTAGES
Disappointing Messy Not Client-oriented

19-09-2022

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Reviews
Alexander
  Monaco

no price-performance

If there is a little storm or an intense rain ; the TV is
showing a black screen or is not working well..seems
like a 3rd world country problem but instead we are in
Monaco (one of the most expensive places in the
world)just horrible Monaco Telecom.

ADVANTAGES DISADVANTAGES
Terrible

25-09-2022

Alegra |   Verified
  Italy

Disaster

Worse customer service, they make you wait all the time, never give the customer fair attention, and everything about this operator is cheating!
The worst thing is when you don’t have an option to choose, having to settle for just 1 operator, so they will never care.

ADVANTAGES DISADVANTAGES
Disappointing Messy Not Client-oriented

19-09-2022

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